The Administration Index, Coms Tab
This tour is following the flow of the Video Demo's which is a more complete account. If you are not visually impaired or hearing impaired then viewing the videos would be a better way to continue the tour. Video demos.
Below is the screenshot of the Admin Index page showing the Coms tab, for your reference, before it is discussed below.
The "Coms" tab, ("Coms" short for "Communications"), provides the pages for communication with users, and with staff. There are various communication channels, and I will reproduce the page shown with the options below. I will, as on previous pages, include some extra details.
- Queue list - Much of the processes of communication are stored in tickets. Tickets are in turn, stored in Queues. A queue should contain tickets involving a similar kind of problem. For instance the "Refunds" queue, where refund requests can be made. Customers queries will be placed in a ticket so that all information is in one place. Pretty much all the Queues can only have tickets added by Staff, and are intended for Staff to process any issues that come up.
- Newsletters - Newsletters can be sent to customers if they have opted in to the newsletter list. This page lets you set up a number of newletters, customers will then be able to select those newsletters they wish to receive. These will be opt-in rather than opt-out as it is UK Law.
- New mass mail - This lets you send an email out to many people. The "To" addresses can be selected from users who have joined up to a newsletter.
- Mass emails overview - This allows you to see mass mails which have been sent out by the above page.
- FAQ's - Frequently asked questions. As customers send in their general queries, sooner or later it will become useful to have a central repository for this information. That is the purpose of the "Frequently asked questions".
- FAQ categories - Frequently Asked Questions are organised into categories which are set by this page.